These terms apply to appointments you book online through this page with Klingo Demo (the "Business"). Please read them before you complete your booking. After you book, we email you a confirmation together with the terms in force at that time.
1. Who provides the service
The service is provided and invoiced by the Business:
- Klingo Demo [legal name] ("Klingo Demo")
- VAT number [VAT number of the business]
- registered address: [registered address of the business]
- contact: [contact details of the business]
Klingo ([legal name of the Klingo operator], [registered address of the Klingo operator], VAT [VAT number of the Klingo operator]) only supplies the booking software to the Business. Klingo is not a party to your appointment and does not provide the service.
2. How booking works
You choose a branch, service, date and time and, if you wish, a professional. You then enter your details and accept these terms.
The contract is concluded:
- without online payment: when you press "Book with obligation to pay" and the confirmation appears;
- with online payment (deposit or full prepayment): when the payment succeeds. Until then the time slot is held for a few minutes. If the payment is not completed in time, the slot is released and you are not charged.
Booking is available in Greek or English, depending on the page language. The confirmation email contains:
- your appointment details;
- these terms;
- a personal link to view, cancel or withdraw from the booking.
If you do not receive it, check your spam folder or contact the Business.
3. Prices and payment
Prices are in euro and include VAT where it applies. Before you complete the booking you see:
- the final price;
- whether a deposit or full prepayment is required, and how much it is;
- whether you can pay at the branch.
Online payments are processed by Stripe directly into the Business's account. Neither the Business nor Klingo sees your full card details. The Business is the seller. The Business issues the receipt or invoice required by tax law. Any remaining balance is paid at the branch.
4. Cancellation, late cancellation and no-show
The policy of each branch of the Business is:
Κεντρικό (—): Online cancellation up to 24 hours before the appointment. Payment: at the branch. No amount is kept for late cancellation or no-show.
a) Cancelling in time. You can cancel free of charge using the link in your confirmation email until the branch's online cancellation deadline. If you paid online, the full amount is refunded to your original payment method. The refund usually appears within 5–10 business days, depending on your bank.
b) Cancellation by the Business. If the Business cancels or cannot provide the appointment, everything you paid is refunded.
c) Late cancellation or no-show. After the online cancellation deadline, please contact the Business directly. Subject to your right of withdrawal under section 5:
- if you cancel late, or do not attend without cancelling, the Business may keep the deposit or prepayment in line with the branch policy shown above;
- the amount kept never exceeds what you have already paid;
- this page never makes any further charge to your card;
- if you did not pay online, nothing is charged through this page. After repeated no-shows, the Business may restrict your future online bookings.
d) Arriving late. Please arrive on time. If you are significantly late, the Business may shorten the service or offer you another time, so that later appointments are not affected.
5. Right of withdrawal (bookings paid online)
A booking paid online is a distance contract.
- Deadline. You may withdraw without giving any reason within 14 days of the day the booking was completed.
- When the right is lost. You lose the right once the service has been fully performed, if you expressly asked for it on a date within the 14-day period and acknowledged that you would then lose the right (box ticked at booking).
- How to withdraw. Open the link in your confirmation email and press "Click here to withdraw", then "Confirm withdrawal". You can also send a clear statement to the Business ([contact details of the business]), for example using the model form at the end of these terms. It is enough to send your statement before the deadline expires. You will immediately receive an email acknowledgement showing the date and time.
- Refund. We refund everything you paid without undue delay and at the latest within 14 days, using the same payment method and at no cost to you. The late-cancellation policy in section 4 does not limit this right.
- If the service has started. If you withdraw after the service you requested has started, you pay only an amount proportionate to what was provided up to your statement.
- No-show. Not attending without having cancelled or withdrawn is not an exercise of the right of withdrawal.
- Bookings without online payment. You can cancel or withdraw at any time before the appointment, free of charge.
6. Consumer rights, complaints and dispute resolution
These terms do not limit your rights under Greek and EU consumer law, nor the Business's liability for the service it provides.
Please raise any complaint with the Business first ([contact details of the business]). If it is not resolved, you can contact, free of charge:
- the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr), an alternative dispute resolution body;
- the General Secretariat for Commerce and Consumer Protection (tel. 1520, kataggelies.mindev.gov.gr).
7. Governing law and courts
Greek law applies. If you are a consumer habitually resident in another EU Member State, you keep the protection of the mandatory rules of the law of your country. You may bring proceedings in the courts of your place of residence or of the Business's seat. The Business may bring proceedings against you only in the courts of your place of residence.
8. Changes and contact
Your booking is governed by the version of these terms in force when you booked. That version is stored with your booking. For questions about your appointment, please contact the Business ([contact details of the business]).
Model withdrawal form
(Complete and return this form only if you wish to withdraw.)
To: Klingo Demo [legal name], [registered address of the business], [contact details of the business]
I hereby give notice that I withdraw from my contract for the provision of the following service: ……
Booked on: …… / Appointment date: ……
Name: ……
Email or phone given at booking: ……
Date: ……